Privacy Policy

How Wan 2.6 collects, uses, stores, and protects personal data

2026/02/28

Introduction

This Privacy Policy explains how Wan 2.6 ("we", "us", "our") collects, uses, stores, and protects personal data when you use our website and services.

By using the Service, you agree to the practices described in this policy.

Data We Collect

Account and Contact Data

  • Name
  • Email address
  • Authentication identifiers
  • Support communications

Billing and Transaction Data

  • Subscription status and billing period
  • Payment transaction metadata (for example: transaction IDs, product/price references, billing status)
  • We do not store full card numbers

Usage and Technical Data

  • IP address, browser, device, operating system
  • Log events, pages visited, timestamps, feature usage
  • Error diagnostics and security signals

User Content

  • Prompts and generation inputs you submit
  • Generated outputs and related task metadata
  • Moderation and safety processing results

How We Use Data

We use personal data to:

  • Provide and operate the Service
  • Process subscriptions, renewals, cancellations, and billing support
  • Deliver requested AI generation features
  • Enforce safety, abuse prevention, and content policies
  • Improve reliability, performance, and user experience
  • Respond to support, legal, and compliance requests

Depending on your jurisdiction, we process data under one or more legal bases:

  • Contract performance (providing paid and free services)
  • Legitimate interests (security, fraud prevention, service improvement)
  • Consent (where required)
  • Legal obligations (tax, accounting, lawful requests)

Third-Party Processors and Services

We use trusted third parties to provide parts of the Service, such as:

  • Payment and subscription processing providers (for example: Creem, Stripe)
  • Infrastructure and hosting providers
  • Analytics and monitoring tools
  • Email and support delivery services

These providers process data on our behalf under contractual and security controls.

Data Retention

We keep personal data only as long as needed for legitimate business, legal, and operational purposes.

Typical retention factors include:

  • Active account lifecycle
  • Billing, accounting, and tax requirements
  • Security, fraud, and dispute handling
  • Backup and recovery windows

When retention is no longer required, we delete or de-identify data.

International Data Transfers

Your data may be processed in countries different from your own. Where required, we apply appropriate safeguards for cross-border transfers.

Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access your personal data
  • Correct inaccurate data
  • Delete data
  • Export/port data
  • Object to or restrict certain processing
  • Withdraw consent (where processing is consent-based)

To submit a privacy request, contact: [email protected]

Security

We use reasonable administrative, technical, and organizational measures to protect personal data from unauthorized access, misuse, loss, or disclosure. No internet system can be guaranteed 100% secure.

Children

The Service is not intended for children under 13. If we learn that personal data was collected from a child under 13 without appropriate authorization, we will take steps to delete it.

Policy Updates

We may update this Privacy Policy periodically. We will post updates on this page with a revised date.

Contact

For privacy requests or data questions, contact: [email protected]

Last Updated: February 28, 2026